AbbVie Privacy Notice
Effective Date: 1st July 2021

This Privacy Notice explains how AbbVie Ltd, AbbVie House, Vanwall Road, Maidenhead, SL6 4UB (referred to as “AbbVie,” “we,” “our,” or “us”) may process Personal Data about you through your online and off-line interactions with us through AbbVie services, products, communications, and digital properties (including websites and mobile applications) that refer to this Privacy Notice and where AbbVie may obtain and control your Personal Data from a third party (collectively, “AbbVie Relationships”).

Your Personal Data We May Collect
How we may use Personal Data
How we may disclose Personal Data
Additional information for online interactions and cookies privacy statement
Additional information for job applicants
Additional information for health care professionals
Additional information for participants in patient and customer programs
Privacy of children
Our contact information
Your privacy rights and choices
Data security and retention
Accessing our sites globally
Changes to our Privacy Notice

Your Personal Data We May Collect
This section describes the general categories of Personal Data that we may collect for the purposes described in this Privacy Notice. You can find additional information on the types of Personal Data we collect for online interactions, job applicants, healthcare professionals, and patient and customer programs by clicking on the relevant links.


Additional uses and disclosures of health care professional Personal Data

We use and disclose Personal Data of healthcare professionals for the following additional purposes.

For the performance of our contract with you if you or your institution entered into a consulting, professional services, or other type of agreement with us.

Based on our legitimate interests in developing and improving our services, we will use and disclose Personal Data about health care professionals for:

managing and improving our relationship with you, including planning, organizing and reviewing any collaboration with you, and for contacting you

helping ensure that we provide you with information that is relevant based on your expertise, interests and preferences

recruitment and evaluation of the suitability of health professionals for their participation in clinical trials and market research and other research studies

conducting market and research studies in the public and private sectors

communicating with you about our products and programs (subject to any additional marketing consent requirements), engage with you about scientific or educational programs, administer our patient-support programs and provide access to you where applicable, respond to product orders, and provide product samples

research and analytics purposes to develop and evaluate our products, services, materials and treatment

internal accounting and analysis in connection with our internal policies and rules, such as our AbbVie Code of Business Conduct

Based on our legal obligations and for reasons of public interest, we will use and disclose Personal Data about healthcare professionals for:

safety monitoring, reporting and auditing and responding to inquiries or issues in relation to our products

complying with applicable laws and regulations, including requirements imposed by industry codes of conduct to collect payment and other transfer of value data of health care professionals and the public disclosure of such data, subject to applicable local consent requirements to publish such data in a manner that identifies the health care professional individually

Additional information for participants in patient and customer programs

Where permitted by local rules, and only to the extent permitted, AbbVie may also collect additional categories of Personal Data about participants in AbbVie’s patient and customer programs, as described in this section, including patient support programs and loyalty programs.  We may also use and disclose Personal Data about participants in patient and customer programs for the additional purposes described in this section. The categories of Personal Data collected and the purposes of use and disclosure described in this section are in addition to any other collection, use and disclosure of Personal Data practices described separately in this Privacy Notice, as well as in addition to any Personal Data collected and used independently by AbbVie partners, vendors or services providers involved in the delivery of AbbVie patient support programs in the UK.

 

Additional Personal Data that AbbVie collects for Patient and Customer Programs

If you are a participant in a patient or customer program, we may process the following additional categories of Personal Data about you, which we received from you directly, or from your healthcare professionals, healthcare insurers, and related third parties:

 

contact data such as address, phone number and other contact details

personal details such as name, date of birth and gender

data collected or created regarding your use of our programs and services

financial information related to qualification in certain income-based and financial support programs, including your social security number or national identification number (where permitted or required by law)

sensitive data such as health data relating to your disease or condition, medical history, treatment, reason for discontinuation, data on active management of the disease and insurance coverage and benefits related to your use of our products

 

Additional uses of data in the context of patient and customer programs

We use and disclose your Personal Data as part of your program participation to administer and manage the program, including customization of the program to you, delivery of products and services, reminding you to take your product as prescribed or to obtain a refill of your product, and to provide you with program support, communications, and materials relating to your treatment and the program. We may also contact your healthcare professional for drug safety information and to provide healthcare professional with information about your medicine and your participation in a program.

 

We may use and disclose your Personal Data in our programs for safety monitoring, reporting and auditing, and responding to inquiries or issues in relation to our products, as well as to comply with applicable laws and regulations.

 

We will also use Personal Data that does not directly identify you for the compatible purposes of analytics, research and related publications, including to evaluate, develop and improve AbbVie's programs and related services, products and medicines.

 

To the extent we process personal information for these purposes, we rely on the following legal bases:

 

Our legitimate interests in: (a) providing patient-oriented services under the AbbVie homecare services which an NHS Trust or a patient has requested; and (b) research which advances scientific knowledge.

Compliance with our legal obligations.

Where we process sensitive personal information, such as your health data, the additional legal bases include:

 

The provision of healthcare or the management of health services.

Scientific research.

Privacy of children

AbbVie does not knowingly collect any Personal Data directly from anyone under the age of 13. All AbbVie Relationships that support children are directed to and are communicated with parents and guardians only.  If you are a parent or guardian and become aware that your child has provided us with Personal Data, please contact us using one of the methods in the Your privacy rights and choices  section, and we will work with you to address this issue.

Our contact information

You may contact us or our Global Privacy Office, including our Data Protection Officer, at any time, using the contact information below if you have questions about this Privacy Notice or have any other privacy request or inquiry. You can also opt-out or unsubscribe from any of our programs or services.

 

Please submit your privacy requests or inquiries here. You can also contact us by clicking on this “Contact” link, by using the contact information feature on our mobile application, by emailing us at privacyoffice@abbvie.com, or by calling us toll-free at 1-800-255-5162. Alternatively, you may send a letter to the following address:

 

AbbVie Customer Service

 Attn: Privacy

 Department 36M

 1 N. Waukegan Road

 North Chicago, IL 60064-6163

In all communications to us, please include the email address used for registration (if applicable), the website address, mobile application, or the specific program to which you provided Personal Data (e.g., AbbVie.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Data and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner, and we may need to further confirm your identity in order to process certain requests.

Your privacy rights and choices

Under applicable data protection law, you have the right to request access to and/or rectify, block, or delete Personal Data relating to you, transmit Personal Data to another controller, withdraw your consent at any time (this will not affect the lawfulness of previous data-processing activities), or object to any use of your Personal Data. If we are not able to provide the requested information or make the change you requested, you will be provided with the reasons for such decisions. Under local law, you are entitled to also reach out to your local data-protection authority.  In the UK this is the Information Commissioner Office (ICO) who can be contacted using live chat on https://ico.org.uk/global/contact-us/live-chat or by calling the helpline 0303 123 1113.

You may have the right to object to the processing activities described in this Privacy Notice that are based on our legitimate interests.

Please submit your privacy requests or inquiries here.

Data security and retention

AbbVie maintains appropriate technical, administrative, and physical controls to reasonably safeguard any Personal Data collected through AbbVie Relationships. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your health-related information. We cannot guarantee that unauthorized third parties will not gain access to Personal Data about you; therefore, when submitting Personal Data to us, you must weigh both the benefits and the risks.

We will only keep Personal Data as long as necessary for the fulfilment of the purposes outlined in this Privacy Notice, except if otherwise required by applicable laws or legal orders. The criteria used to determine our retention periods include (i) the length of time we have an ongoing Abbvie Relationship with you; (ii) whether there is a legal or best practice retention obligation to which we are subject; and (iii) whether retention is needed in light of litigation or regulatory investigations.

International Personal Data transfers

We may transfer Personal Data internationally as described in this section.

Intercompany transfers

Personal Data may be transferred and processed by and among AbbVie Inc. in the U.S., the parent company of AbbVie, and its affiliates in other countries. For a full list of AbbVie Inc.’s affiliates and their jurisdictions, please see our most recent SEC filing here.  Our company maintains several inter-company data transfer agreements, which are based on EU model contracts and covers Personal Data transfers among AbbVie Inc. and its affiliates worldwide to ensure the adequate protection of Personal Data. Copies of these agreements can be obtained by sending an email to privacyoffice@abbvie.com.

Transfers to vendors, suppliers, and business partners

Personal Data may also be transferred and processed by our vendors, suppliers, and business partners in other countries. Any international transfer of Personal Data to third parties, including outside the EEA, will be conducted in compliance with the international data-transfer restrictions and requirements that apply under data-protection laws, including, where appropriate, using EU model contracts for Personal Data transfers to data processors or data controllers.

Accessing our sites globally

This site is owned and operated by AbbVie in the United Kingdom. If you are visiting this site from a country other than the United Kingdom, your communication with us will result in the transfer of Personal Data across international borders.  We will only process your Personal Data with your consent, to perform a contract between you and us, to comply with legal obligations, or where we have a legitimate interest. These legitimate interests include administrative activities and complying with your requests.

Changes to our Privacy Notice

We will use Personal Data only in the manner described in the Privacy Notice in effect when the Personal Data was collected. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Notice at any time. Any changes to this Privacy Notice will be promptly posted to this page and accompanied by a new effective date at the top of this page. We encourage you to review this Privacy Notice regularly for any changes. Any Personal Data collected upon your continued use of AbbVie Relationships will be handled in accordance with the currently posted Privacy Notice.